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Booking.com's thought leadership conference

Click. 2019

Where travel connects. 10 & 11 September, Amsterdam

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Why Click.?

A trip is more than just a booking. At Click. 2019, we’ll equip you with tools and insights to take your business one step further and connect the whole travel experience.

The travel industry is evolving, and Click. is your chance to make sure you evolve with it. We’re ready to work together to deliver a connected experience for every traveller around the globe. How? Click. is where we show you.

What to expect?

In short, an unforgettable experience. Click is two days of insightful workshops, talks from industry-leading experts and plenty of opportunity to network with fellow partners from all over the globe.

You’ll be able to take home:

  • New strategies to help make 2020 your best year yet
  • Practical advice from industry leaders
  • Behind the scenes insights to further develop your business


Ready to secure your spot for September 10 & 11?

We offer 25% group discount if you buy two or more tickets.
This discount will apply to any additional tickets purchased after the first one.

Ticket € 800,-
Group discount for 2 or more tickets 25%

What's included?

  • Full access to the two-day conference – including all presentations, panels, workshops and networking areas
  • Dinner on day one – and breakfast and lunch on both days
  • Networking drinks
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Tuesday Sept 10th
8:00 - 9:30 Breakfast & Registration 9:30 - 10:45 Opening 10:45 - 11:00 Break 11:00 - 11:45 Inside the mind of the modern global explorer* 11:45 - 13:15 Lunch 13:15 - 14:00 Unblocking explorers from experiencing the world.* 14:00 - 14:15 Break 14:15 - 15:00 Discovering the modern mechanics of technology* 15:00 - 15:15 Break 15:15 - 16:00 The realities of implementing tomorrows ideas today* 16:00 - 16:15 Break 16:15 - 17:00 Injecting your strategy with common goals & common commitments* 17:00 - 17:15 Break 17:15 - 18:00 The art of discovering the next big trend* 18:00 - 19:00 Travel to Venue 19:00 - 00:00 Dinner
Wednesday Sept 11th
8:30 - 9:30 Breakfast 9:30 - 10:15 Leveraging collaboration to get to a new reality together 10:15 - 10:30 Break 10:30 - 11:30 Panel Discussion* 11:30 - 13:00 Lunch 13:00 - 13:45 Powering your business delivery with technology* 13:45 - 14:00 Break 14:00 - 14:45 Building your future blueprint* 14:45 - 15:00 Break 15:00 - 15:45 Kickstarting the connection with these topics in your organisation* 15:45 - 16:00 Break 16:00 - 16:45 How do you move from discovery to strategy to action* 16:45 - 19:00 Closing & Cocktails
*The Marketplace with a variety of exhibitors present will be open at the same time as all sessions as well on both days.

If you’re interested in hosting an exhibition stand or partnering with Click. please contact us via click@booking.com


  • Glenn Fogel
    Glenn Fogel
    CEO of Booking.com

    As Booking.com’s Chief Executive Officer, Glenn is responsible for the global strategy and operations of Booking.com, including the management of all business units within the organisation. Glenn also serves as the President and Chief Executive Officer of Booking Holdings, the parent company of Booking.com and other digital brands, a position he has held since January 2017

  • Mary Portas
    Mary Portas
    CEO of Portas

    Widely recognized as the UK’s foremost authority on retail and brand communication, Mary Portas has a multitude of expertise; business woman, advertising executive, retail expert, Government adviser, broadcaster and consumer champion. The British media crowned her “Queen of Shops”.

  • Lawrence Hester
    Lawrence Hester
    Vice President of Attractions at Booking.com

    As Vice President of Attractions, Lawrence Hester leads Booking.com’s Attractions group, driving performance and scaling the company’s offering on the consumer side while working to strengthen the company’s attractions, tours and activities supply via business development and deepening the integration of FareHarbor, a business the company acquired last year. Lawrence Hester is the Co-Founder of FareHarbor, the leading online booking platform for tours & activity providers.

  • Duncan Wardle
    Duncan Wardle
    Former Head of Innovation & Creativity at Disney

    As Head of Innovation and Creativity at Disney, Duncan and his team helped Imagineering, Lucasfilm, Marvel, Pixar and Disney Parks to innovate, creating magical new storylines and experiences for consumers around the globe. As founder of iD8 & innov8 he now brings his extensive Disney experience to audiences around the world using a very unique approach to Design Thinking.

  • Ripsy Bandourian
    Ripsy Bandourian
    Vice President of Partnerships at Booking.com

    As Vice President of Partnerships at Booking.com, Ripsy Bandourian is responsible for the development of the company’s B2B platform strategy and architecture, as well as marketing, product development and partnership efforts in the B2B space. This includes over 17,500 affiliate distribution partners globally, as well as a host of other strategic, business travel and transportation partnerships around the world.

  • Alain Sylvain
    Alain Sylvain
    CEO Sylvain Labs

    Alain Sylvain is the founder and CEO of Sylvain Labs, a strategy and design consultancy that helps companies seize the reality and potential of their business, products and brands. As a strategist, entrepreneur and investor, Alain frequently shares his perspective on innovation and culture, across publications such as The Wall Street Journal, The New York Times, Business Insider, among others.

  • Ram Papatla
    Ram Papatla
    Vice President of Global Experiences at Booking.com

    Ram Papatla is Booking.com’s Vice President of Global Experiences, responsible for delivering on the company’s mission to empower people to experience the world through a digital marketplace where customers can seamlessly book great local experiences in every part of the globe.

  • Carmen Hui
    Carmen Hui
    Commercial Director of Ownership Partnerships in Hotels at Booking.com

    Carmen is responsible for defining Booking.com’s vision and strategy for partnerships with owner groups and independent management groups worldwide, including relationship development and management, strategic innovation and alignment on business growth opportunities together with these partners.

  • Douglas Quinby
    Douglas Quinby
    Founder & CEO Arival

    Douglas Quinby is co-founder and CEO of Arival, an independent platform to serve the business needs of creators and sellers of Tours, Activities & Attractions. Prior to founding Arival, Douglas was senior vice president, research, at Phocuswright, the leading travel industry research firm, and remains a recognized expert on online travel and travel distribution.

  • Thimon de Jong
    Thimon de Jong
    Founder of Whetston

    Thimon de Jong is an expert in the strategic business impact of future human behaviour and societal change. He is the founder of Whetston, a strategic foresight think tank. He works as a keynote speaker, leadership trainer and workshop facilitator around the world. Over the past ten years he has presented at a variety of large multinationals like Vodafone, Morgan Stanley and more.

  • Andrea Carini
    Andrea Carini
    Vice Presiden of Product Development at Booking.com

    As Vice President of Product Development at Booking.com, Andrea Carini is responsible for a diverse, cross-functional group of product teams all focussed on enhancing the user experience on Booking.com for both customers and partners of our Accommodation vertical.

  • Arjan Dijk
    Arjan Dijk
    Chief Marketing Officer at Booking.com

    Arjan Dijk is Senior Vice President and Chief Marketing Officer at Booking.com, overseeing the company’s marketing efforts worldwide. A key leader of the Booking.com business, Arjan leads the company’s global marketing efforts, overseeing strategy and execution of all initiatives across the marketing funnel. Prior to joining Booking.com, Arjan served as Google’s Vice President of Global Marketing, responsible for leading the overall strategy and operations for Google’s marketing worldwide.

  • Bryan Batista
    Bryan Batista
    CEO of BookingGo

    As Vice President and Chief Executive Officer of Booking.com's transport division, Bryan Batista leads the team responsible for developing a full range of transport options to meet the needs of Booking.com customers as they travel in 200+ countries across the world. This includes car rental, pre-booked and on-demand rides and taxis, rail, bus, and public transport.

  • Magnus Lindkvist
    Magnus Lindkvist
    Author, Speaker and Futurology Pioneer

    Magnus Lindkvist is a Swedish trendspotter and futurologist. As one of the most thought-provoking speakers in the world today, he combines a dynamic presentation style with compelling content based on his three books, “Everything We Know Is Wrong,” “The Attack of the Unexpected,” and “When the Future Begins.” Magnus challenges our entire way of thinking about and looking towards the future.

  • Pepijn Rijvers
    Pepijn Rijvers
    Senior Vice President of Accommodation at Booking.com

    Pepijn Rijvers is Senior Vice President of Accommodation at Booking.com, responsible for the growth of the company’s largest core business unit. He has served in key leadership positions within the company, including Chief Marketing Officer, Head of Supply, Head of Content and Head of Business Development. A key leader of the Booking.com business, Rijvers’ expertise across technology and e-commerce has helped the continued expansion of Booking.com’s presence across global markets, property types and segments.

  • Olivier Grémillon
    Olivier Grémillon
    Vice President of Global Segments at Booking.com

    Olivier Grémillon is Vice President of Global Segments, which includes overseeing Booking’s Home division, Hotel Chain Partnerships and Strategic Segments for Booking.com. Focussed on tailoring the Booking.com product for both accommodation partners and customers across these multiple segments, Grémillon and his team also support properties in 228 countries and territories around the globe.

Keep your eyes open, more speakers to be announced soon


  • Security at Booking.com
    Security at Booking.com

    The Security team at Booking.com is responsible for ensuring that all guests and partners are able use Booking.com's products and platforms in a safe and secure way. We work tirelessly to develop and employ the latest technology in the industry understanding that with both our partners and guests, our mutual success is built on trust.

  • Extra Services Team
    Extra Services Team

    Our team helps you promote your extra services to Booking.com guests who booked at your property prior to their check-in. Visit our booth at Click. and learn more about how you can start offering your services!

  • Concierge

    Would you like to offer the city's best attractions, events and more to your guests, straight from your property's front desk? Visit Booking.com's Concierge team at Click. to try out the one-stop tool and see how you could be delivering an ideal guest experience.

Previous Speakers.

To give you a taste of what’s to come, here’s who spoke at our last event. From the Vice President of the Virgin Hyperloop to a retired astronaut – our speakers left everyone more inspired to push boundaries than ever before.

Keep your eyes open for this year’s speakers.

Gillian Tans Jason Caldwell Nick Earle Ben Hammersley Patrick Baudry Harper Reed Gary Vaynerchuk Sally Hogshead
Daniel Houghton Jonathan MacDonald David Coulthard Pepijn Rijvers David Vismans Ian Brown James Waters


When will Click. 2019 happen?

Click. 2019 will be taking place on the 10 & 11th of September, 2019. More information about the programme, and details about what will happen during these two days will be coming soon!

Where will Click. 2019 take place?

This year, Click. will take place at Westergas, in the west of Amsterdam city in the Netherlands, located inside the famous Westerpark. The address is Pazzanistraat 33, 1014 DB Amsterdam.

What will the ticket prices include?

Ticket prices will include:
- Full access to the conference across 2 days - including all presentations, panels, workshops, and networking areas
- Networking Breakfast & Lunch on both days
- Dinner on day one
- Goodbye drinks on day two
And much more, which we’ll be sharing with you in the coming months!

What is your cancellation policy?

If you need to cancel, please let us know as soon as possible so we can refund your ticket. If you want to transfer your ticket to a colleague, please send an email to click@booking.com and we’ll arrange this for you.

Please note: for cancellations after 1 September, we will not be able to refund the full amount.

Can I receive an invoice for my ticket purchases?

Of course! Just email click@booking.com with the relevant billing and recipient information.

How will I receive my ticket?

A confirmation email will be sent once you’ve registered for the event - keep an eye on your spam folder in case it is sent there. Please make sure you bring a digital or printed copy of your ticket to the conference, and that the name on the ticket and your ID are the same as you will have to present identification upon arrival.

How can I get an invite for visa purposes?

Once you purchase a ticket, please send an email to click@booking.com with a copy or screenshot of your passport, and we’ll send you a Visa Invitation Letter.

When will the agenda and speakers be shared?

The Click. team is working hard now organizing the full event, and hope to share further information on the agenda and speakers participating in Click. soon!

Should I find my own accommodation or do you have any suggestions?

For this year's Click. event, we have set up exclusive fixed rates with our preferred hotel, the Holiday Inn Express - Sloterdijk Station. After you purchase your ticket to the Click. event you will be given a link to book the hotel at a fixed rate of 135 EUR per night!

Alternatively, you can also look at the following hotels for your accommodation.
Golden Tulip Amsterdam West
Mercure Amsterdam Sloterdijk Station
Amsterdam Teleport Hotel
Ibis Amsterdam City West
Urban Lodge Hotel
Best Western Blue Tower Hotel
Ibis Amsterdam Centre
Sir Adam Hotel
Park Plaza Victoria Amsterdam
Hotel The Exchange

What is the dress code at Click. 2019?

We advise attendees of Click. to dress business smart / business casual.